Val Ritz Beauty Hair & Nails - London

zadiba

THIS PLACE DELETED MY REVIEW!
SUPER UNHAPPY! AWFUL HAIRCUT! I’ve been coming to this salon regularly for years, my stylist Lohan done my hair absolutely amazing and perfect every time, unfortunately he does not work there anymore so I had another hair stylist cut my hair Bianca, who I was told was ‘very good’ with cuts. Except she cut my hair WAYY TOO SHORT! & NOT ONLY THAT, BUT THE HAIRCUT ITSELF IS AWFUL, AS YOU CAN SEE FROM THE PICTURE! THERE IS A RANDOM LONG CHUNK OF HAIR IN THE MIDDLE!!
I had nice long hair and went in just for a trim to trim off and inch or two of my hair length. My hair was very long it was up to my rib cage, I wanted her to cut it to just under the breast. So please tell me why the hair was practically shoulder length!! I even showed her up to where I wanted it cut and said a little trim. She then said that apparently she showed me how much she’s going to cut from the back and that I said yes. However It was not clear to see like that, and I don’t understand why she went along to do her own thing and cut that much off when I never asked her to. VAL RITZ YOU NEED to get your staff to consult properly with the client BEFOREEE cutting there hair and NOTT just doing there own thing. Happily will never go back to that stupid salon.
And also the amount she showed me that she was going to cut, was no way near the amount she chopped off!! She cut off wayy more than she showed, and then when I told her I was unhappy with the length her defence was ‘oh but I showed you’. i don’t know in world I asked her for a haircut that was to my shoulders. She even said 1 fingers length and I agreed, but the amount she cut was like 5 fingers. Really unhappy as I will now have short hair for the rest of summer and my graduation is coming up, really devastated, guess I’m going to have to buy some hair extensions.
As you can see in the photos my hair before and after. You can see clearly in the after photo that the hair is way above the breast and I wanted the length to be where I am pointing to in the picture which is just under the breast.

THE WAY THIS COMPANY DEALT WITH THE SITUATION WAS HORRIBLE, MADE ME FEEL 10x WORSE! They accused me of trying to get a free haircut by pretending not to like it!

Akansha Shukla

I would give 0 rating if I would have the option

Please avoid at all cost this place is horrible no professionalism no manner very cheap service plus very cheap products.After how terribly they treat me I can only advise others to stay aware

Asked for simple French nails the classic ones this is what they have done to my nails when I told this is not what I wanted asked them if they can fix it for me not only they denied plus how badly they treated me was surprising. Please whoever seeing this find the picture attached and hope this helps you answers your question about going to this place save your time and money.

Mavi Tavares

I’ve been doing my nails with Rafisa for while now, she is a joy to be around and her work is amazing! Perfect manicure & pedicure and lots of fun.Thank you for looking after me x
Note: Have also done my nails with some of Rafisa’s colleagues, while she was on holidays, they are also great and I was very happy with their service too!

Elisangela Uhlig Barbosa

I had my gel infills with Anna and I couldn’t be happier!
She was amazing!
I have my right arm as a risk arm, she done my cuticle beautifully ?
Friendly place, job done perfectly.
Thank you

Ingrid Chaves

Ana is the best! I’ve been a regular for over a year and I wouldn’t change for anything! My nails are the best they have ever been! Mari and Rafisa are also amazing!

Arjola Ara

I am a loyal client of the saloon and my recent keratin treatment was disappointing. A significant part of my hair was left untreated, despite my efforts to address the issue with the staff. The contrast in texture between treated and untreated sections was evident in post-treatment photos. Traveling from far one more time and spending hours to resolve the issue only added to my frustration. I hope this feedback prompts to improve their service quality and customer satisfaction practices.

Julye Maia

Did my nails with Rafisa and she is the best!!
They have a very friendly, helpful and happy staff. Overall an amazing experience. ?

Beca Erazo

I’ve gone to Kaká here for my hair appointment at least 3 times and he never disappoints. He brings a wealth of experience and always gives me tips on how to main a healthy hair from what types of shampoo to avoid and what vitamins to take.
He’s brilliant at a blow dry and I always get loads of compliments after visiting him.
Couldn’t recommend him enough.